TERMS AND CONDITIONS

Last Updated: 3 September 2026

Welcome to Vapimall.

These Terms and Conditions (“Terms”) govern your access to and use of vapimall.com (the “Website”), including the purchase of products and use of any services, features or content made available through the Website.

The Website is operated by Vapimall (“Lansidai Health”, “we”, “us” or “our”).

By accessing, browsing or using this Website, creating an account, or placing an order with us, you acknowledge that you have read, understood and agreed to be bound by these Terms.

If you do not agree with these Terms, please discontinue use of the Website.

1. ELIGIBILITY AND USE OF THE WEBSITE

By using this Website, you confirm that you have the legal capacity to enter into a binding agreement under applicable law.

If you are under the age of majority applicable to you, you may only use this Website with the involvement and consent of your parent or legal guardian.

You agree to use the Website only for lawful purposes and in accordance with these Terms.

You must not:

Use the Website for fraudulent or unlawful purposes;
Attempt to gain unauthorised access to our Website, servers, systems or customer accounts;
Introduce viruses, malware or other harmful technology;
Interfere with the security or proper operation of the Website;
Collect or scrape information from the Website using automated methods without our permission;
Impersonate another person or provide false information;
Use our Website or content in a manner that infringes the rights of Lansidai Health or any third party; or
Attempt to circumvent any security, purchasing or account restrictions implemented by us.

We reserve the right to restrict, suspend or terminate access to the Website where we reasonably believe these Terms have been violated.

2. CUSTOMER ACCOUNTS

Certain Website features may require you to create an account.

When creating an account, you agree to provide information that is accurate, complete and current.

You are responsible for maintaining the confidentiality and security of your account credentials and password.

You are also responsible for activities conducted through your account, except where such activities result from circumstances for which we are legally responsible.

If you believe that your account has been accessed or used without authorisation, please contact us as soon as possible.

We reserve the right to suspend or terminate accounts that we reasonably believe are being misused, used fraudulently or operated in violation of these Terms.

3. PRODUCT INFORMATION

We endeavour to ensure that product descriptions, images, specifications, ingredients, prices and other information displayed on the Website are accurate and current.

However, product packaging, appearance, colour or other characteristics may vary slightly from images displayed on the Website.

We may update, modify or correct product information where necessary.

In the event of an obvious error in product information or pricing, we reserve the right to correct the error and, where appropriate, contact you regarding an affected order.

Nothing in these Terms excludes any rights or remedies that cannot lawfully be excluded under applicable Malaysian consumer protection laws.

4. HEALTH AND WELLNESS INFORMATION

Information provided on the Website is intended for general informational purposes only.

Unless expressly stated otherwise and permitted by applicable law, information on the Website is not intended to constitute medical advice, diagnosis or treatment and should not be treated as a substitute for advice from a qualified healthcare professional.

Individual responses to health, wellness, nutrition, skincare or related products may vary.

You should carefully read all product labels, ingredients, warnings, directions and usage instructions before using a product.

If you:

Have an existing medical condition;
Are pregnant or breastfeeding;
Are taking medication;
Have allergies or sensitivities; or
Have concerns regarding whether a product is appropriate for you,

you should seek advice from an appropriately qualified healthcare professional before using the relevant product.

If you experience an adverse reaction, discontinue use where appropriate and seek professional medical assistance.

5. ORDERS

When you place an order through our Website, you are making an offer to purchase the selected products subject to these Terms.

Submitting an order does not necessarily mean that the order has been accepted.

We may decline or cancel an order where reasonably necessary, including where:

A product is unavailable;
There is an obvious pricing or product information error;
Payment cannot be authorised or verified;
Fraud or unauthorised activity is suspected;
Delivery cannot reasonably be completed;
The order violates applicable laws or these Terms; or
Other circumstances reasonably prevent us from fulfilling the order.

If payment has already been received for an order that we subsequently cancel, we will arrange an appropriate refund in accordance with applicable law and our relevant policies.

6. PRICES

All prices displayed on the Website are stated in the currency indicated at checkout.

Prices may change from time to time without prior notice.

Any applicable taxes, delivery charges or other fees will be displayed or communicated during the checkout process where applicable.

The price applicable to your order will generally be the price displayed when the order is submitted, subject to correction of obvious errors and applicable law.

7. PAYMENT

You agree to provide accurate and authorised payment information when placing an order.

Payments may be processed by third-party payment providers.

By submitting payment information, you confirm that you are authorised to use the selected payment method.

We reserve the right to conduct reasonable verification or fraud-prevention checks before accepting or fulfilling an order.

We are not responsible for delays caused by your bank, payment provider or other financial institution, except to the extent required by applicable law.

8. DELIVERY

We will make reasonable efforts to process and deliver orders within the estimated timeframe provided on the Website or during checkout.

Delivery times are estimates unless expressly stated otherwise and may be affected by circumstances outside our reasonable control, including:

Courier delays;
Public holidays;
Severe weather;
Customs procedures;
Incorrect delivery information;
High order volumes; or
Other logistics disruptions.

Customers are responsible for providing complete and accurate delivery information.

Additional charges resulting from incorrect or incomplete information may be borne by the customer where permitted by law.

Risk, ownership and responsibility for products will transfer in accordance with applicable law and our delivery arrangements.

9. RETURNS, REFUNDS AND EXCHANGES

Returns, refunds and exchanges are subject to our applicable Return and Refund Policy, together with your rights under Malaysian law.

Depending on the nature of the product, certain items may not be eligible for return after opening or use for health, hygiene or safety reasons, except where the product is defective, damaged, incorrectly supplied or where otherwise required by law.

Customers should inspect their orders after delivery and contact us within the timeframe stated in our Return and Refund Policy if there is an issue.

Nothing in this section limits statutory rights or remedies available to consumers under applicable Malaysian law.

10. PROMOTIONS, DISCOUNTS AND PROMOTIONAL CODES

From time to time, we may offer promotional codes, discounts, gifts, bundles or other special offers.

Such promotions may be subject to additional terms, including:

Promotion periods;
Minimum spending requirements;
Eligible products;
Usage limits;
Customer eligibility; and
Availability.

Unless otherwise stated, promotional codes cannot be exchanged for cash and may not be combined with other promotions.

We reserve the right to cancel or reject the use of promotional offers where there is reasonable evidence of fraud, misuse or violation of the applicable promotion terms.

11. PRODUCT AVAILABILITY

All products are subject to availability.

The inclusion of a product on our Website does not guarantee that the product will remain available.

We may discontinue, replace or modify products from time to time.

If an ordered product becomes unavailable after you place an order, we will take reasonable steps to inform you and provide an appropriate solution, such as a refund where applicable.

12. INTELLECTUAL PROPERTY

Unless otherwise stated, the Website and its content are owned by, licensed to or lawfully used by Lansidai Health.

This includes, without limitation:

Logos;
Brand names;
Product names;
Text;
Product descriptions;
Photographs;
Graphics;
Videos;
Illustrations;
Website layouts;
Designs; and
Other Website content.

You may access and use the Website for personal and non-commercial purposes.

You must not copy, reproduce, republish, distribute, modify, commercially exploit or create derivative works from our content without prior written permission, except where permitted by applicable law.

Nothing in these Terms grants you ownership of any intellectual property belonging to Vapimall or any third party.

13. REVIEWS AND USER-GENERATED CONTENT

Where our Website allows customers to submit reviews, comments, photographs, testimonials or other content, you are responsible for the content you submit.

You must not submit content that:

Is false or misleading;
Is defamatory, threatening or abusive;
Violates another person’s privacy;
Infringes intellectual property rights;
Contains unlawful or inappropriate material;
Contains malicious software or harmful links; or
Promotes fraudulent or illegal activities.

Where permitted by law, you grant Lansidai Health a non-exclusive, royalty-free licence to use, reproduce and display content voluntarily submitted by you for purposes connected with operating, improving and promoting our business and products, subject to our Privacy Policy and applicable law.

14. THIRD-PARTY LINKS AND SERVICES

Our Website may contain links to third-party websites, payment services, social media platforms or other external services.

These third parties operate independently and may have their own terms, policies and privacy practices.

We are not responsible for third-party websites, content or services that we do not own or control.

Accessing third-party services is at your discretion and subject to the applicable third party’s terms.

15. PRIVACY AND PERSONAL DATA

Your privacy is important to us.

Personal data collected through the Website will be handled in accordance with our Privacy Policy and applicable Malaysian data protection laws, including the Personal Data Protection Act 2010 (Act 709), as amended from time to time.

Please review our Privacy Policy for further information regarding how we collect, use, disclose, retain and protect personal data.

16. WEBSITE AVAILABILITY

We aim to maintain reliable access to our Website, but we do not guarantee that the Website will always be available, uninterrupted or error-free.

We may temporarily suspend or restrict access for:

Maintenance;
Security updates;
Technical improvements;
System upgrades;
Emergency repairs; or
Circumstances outside our reasonable control.

We may also modify, update or discontinue Website features from time to time.

17. DISCLAIMER

To the extent permitted by applicable law, the Website and its content are provided on an “as available” basis.

We make reasonable efforts to ensure that information displayed on the Website is accurate. However, information may occasionally contain errors or become outdated.

We do not guarantee that use of any product will produce a particular health, wellness, cosmetic or other result.

Product experiences and results may vary between individuals.

Nothing in these Terms is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.

18. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Vapimall will not be liable for indirect, incidental, special or consequential losses arising from the use of the Website or products where such liability may lawfully be excluded.

This limitation does not apply to liability that cannot legally be excluded or limited under Malaysian law.

Nothing in these Terms excludes or limits liability for fraud or any other liability that applicable law prohibits us from excluding.

19. INDEMNITY

To the extent permitted by law, you agree to indemnify Vapimall against reasonable losses, liabilities, damages and expenses arising directly from your unlawful use of the Website, your material breach of these Terms, or your infringement of the rights of another person.

This provision does not limit any rights you may have as a consumer under applicable law.

20. FORCE MAJEURE

We will not be responsible for delays or failures to perform our obligations where caused by circumstances beyond our reasonable control.

Such circumstances may include natural disasters, severe weather, epidemics, pandemics, government restrictions, transportation disruptions, telecommunications failures, labour disruptions, cyber incidents, power failures or other events outside our reasonable control.

Where such an event affects an order, we will take reasonable steps to minimise disruption and communicate with affected customers where appropriate.

21. TERMINATION

We may restrict or terminate your access to the Website if you materially breach these Terms, engage in fraudulent or unlawful activity, misuse our services or compromise the security of our Website.

Termination of access does not affect rights or obligations that arose before termination.

22. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes to:

Our Website;
Products and services;
Business practices;
Payment or delivery arrangements; or
Applicable legal or regulatory requirements.

The latest version will be published on this Website together with an updated “Last Updated” date.

Your continued use of the Website following an update will be subject to the updated Terms, to the extent permitted by applicable law.

23. GOVERNING LAW

These Terms are governed by and interpreted in accordance with the laws of Malaysia.

Any dispute arising from or relating to these Terms, the Website or purchases made through the Website will be subject to the jurisdiction of the courts of Malaysia, subject to any mandatory rights or dispute-resolution mechanisms available to consumers under applicable law.

24. SEVERABILITY

If any provision of these Terms is determined to be invalid, unlawful or unenforceable, that provision will be interpreted or limited to the extent necessary, and the remaining provisions will continue in full force and effect.

25. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Return and Refund Policy and any other policies or terms expressly incorporated into them, constitute the applicable agreement between you and Lansidai Health concerning your use of the Website and purchases made through it.

26. CONTACT US

If you have questions regarding these Terms and Conditions, an order or your use of the Website, please contact us through the contact information provided on our Website.

Vapimall
Website: vapimall.com

For enquiries relating to these Terms, please include “Terms & Conditions Enquiry” in the subject or heading of your communication.