SHIPPING, RETURNS & REFUNDS POLICY
Last Updated: 3 September 2026
At Vapimall, we aim to provide a smooth and reliable shopping experience. Please review the following information regarding shipping, returns and refunds before placing your order.
1. SHIPPING
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully confirmed.
Orders placed on weekends or public holidays will be processed on the next available business day.
During promotional periods, sales campaigns or periods of high order volume, processing may take slightly longer.
Delivery
Delivery times may vary depending on your location, courier service and other circumstances beyond our control.
Estimated delivery times provided during checkout are for reference only and are not guaranteed.
Once your order has been handed over to the courier, delivery may be affected by courier delays, weather conditions, public holidays or other unforeseen circumstances.
Shipping Fees
Applicable shipping fees will be displayed during checkout before you complete your purchase.
From time to time, Lansidai Health may offer free shipping promotions subject to specific terms or minimum spending requirements.
Shipping Information
Please ensure that your name, contact number and delivery address are complete and accurate before submitting your order.
Lansidai Health will not be responsible for delivery delays or failed deliveries caused by incorrect or incomplete information provided by the customer.
If an order is returned to us due to an incorrect address or unsuccessful delivery, additional shipping charges may apply for redelivery.
2. ORDER TRACKING
Where tracking is available, tracking information will be provided after your order has been dispatched.
Please allow some time for the courier’s tracking system to update after receiving your tracking information.
3. RETURNS
If you receive an incorrect, damaged or defective product, please contact us as soon as possible after receiving your order.
To help us review your request, you may be required to provide:
- Your order number;
- Details of the issue;
- Photographs or videos of the product;
- Photographs of the packaging; and
- Any other relevant information reasonably required to verify the issue.
Products should be returned in their original condition and packaging where reasonably possible.
For health, hygiene and safety reasons, opened, used or unsealed products generally cannot be returned due to a change of mind, except where the product is defective, incorrectly supplied or otherwise eligible for a remedy under applicable Malaysian law.
4. NON-RETURNABLE ITEMS
Unless required otherwise by applicable law, returns may not be accepted for:
- Products that have been opened, used or consumed;
- Products with damaged or removed seals caused after delivery;
- Products damaged due to misuse or improper storage;
- Products returned due solely to a change of mind after opening;
- Clearance, promotional or final-sale products where expressly stated as non-returnable; and
- Products returned without sufficient proof of purchase.
Your statutory rights under applicable Malaysian consumer protection laws are not affected.
5. REFUNDS
Once an eligible return has been received and inspected, we will notify you of the outcome of your refund request.
If approved, the refund will generally be processed to the original payment method used for the purchase.
The time required for the refund to appear in your account may vary depending on your bank, card issuer or payment provider.
Original shipping fees are generally non-refundable unless the return is due to an incorrect, damaged or defective product, or where otherwise required by applicable law.
6. EXCHANGES
Where appropriate, we may offer a replacement for an incorrect, damaged or defective product.
Replacement products are subject to stock availability. If a replacement is unavailable, we may offer a refund or another appropriate solution.
7. LOST OR MISSING ORDERS
If your tracking information indicates that your parcel has been delivered but you have not received it, please first check with household members, reception/security personnel or the courier where appropriate.
If you are still unable to locate your parcel, please contact us so that we can assist in reviewing the delivery status.
8. ORDER CANCELLATIONS
If you wish to cancel an order, please contact us as soon as possible.
We cannot guarantee that an order can be cancelled once it has been processed, packed or dispatched.
If cancellation is possible, any applicable refund will be processed to the original payment method.
9. CONTACT US
For questions regarding shipping, returns, refunds or your order, please contact us through the contact details provided on our Website.
Vapimall
Website: vapimall.com
When contacting us regarding an order, please provide your order number and relevant details so that we can assist you more efficiently.